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Thoughts on Don Norman and Disney

Don Norman said Disney know everyone hates the queues, but it doesn't matter. The memory is still good. I think that's not true. They do their best to provide entertainment in the queues, came up with the fast pass stuff, make sure the queues are shaded. In short make it a much better experience than all other theme parks I've been to.

Maybe that's why the memory is so good - less crud to be ignored?

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